O check-in pode ser realizado a partir das 14:00 até às 23:00. O check-out deve ser feito entre 0:00 e 10:00 da manhã.

Yes, we accept small and medium-sized animals. It is important to inform us about the breed and number of pets in advance.

We offer special discounts for extended stays over 30 days. For more details, click on the WhatsApp button below.

Yes, all of our properties have a high-speed Wi-Fi connection, ensuring you remain connected and productive during your stay.

Of course! Most of our properties offer parking. Please inform us of your parking requirements at the time of booking to ensure availability.

Yes, many of our properties are family and child friendly. However, we recommend that you check the specifications of each property or contact us to ensure they meet your family's needs.

We offer cleaning services upon request and at an additional cost. Please let us know in advance if you would like to include this service.

Several of our properties have leisure areas and/or swimming pools. We recommend checking the specifications of each property or getting in touch for more information.

Cancellation of reservations made on our website must be done up to 24 hours before the date and time of entry. The request is made by calling +55 (21) 9801-2258, selecting the options ‘Current Reservation - Change/Cancel - Cancel’.

If your reservation is canceled within the deadline, the refund/refund will be made within 15 working days.

If your reservation was made by one of our partners, you must contact their support team to request cancellation.

Our website accepts two forms of payment: Pix or credit card. We do not accept virtual cards or cards that were issued outside Brazil (international).

We do not accept installments, only cash payment.

We do not accept installments, only cash payment.

Check if your card is within the parameters accepted on our website (physical and issued in Brazil). If this is not the problem, it is possible that your payment is being declined by the platform we use. In this case, we suggest you contact your bank to check the reason for the refusal.

Payment methods and other installment policies can be consulted on the partner's page.

Each site charges the card provided when confirming the reservation.

Our partners only accept payment via credit card and this is done through each of their platforms. If you want to pay via Pix, we have the option to make a reservation on our website.

Just fill out the link below and our team will get in touch to request a credit analysis, so we can work with billing - https://app.pipefy.com/public/form/r0R_5Mp2

Just fill out the link below and our team will get in touch to request a credit analysis, so we can work with billing - https://app.pipefy.com/public/form/r0R_5Mp2

We do not accept direct payment on site at check-in. Payment must be made at the time of booking confirmation and 100% in advance.

No, our reservations are only confirmed upon advance payment of the total amount.

To request a change in dates, you must contact our Customer Service team. The request must be made up to 24 hours in advance of the check-in date and contact is via WhatsApp 11 940758022, selecting the options 'Change/Cancel' - Current Reservation > Change/cancel > Cancel

We have different types of properties that accommodate from 1 to 50 people and the price varies according to each property. To check availability and prices, contact WhatsApp +55 (21) 3608-0010, selecting the options ‘Actual Reservation - Change/Cancel’ > Change ‘Click here to change the number of guests’.

It is necessary to contact our Customer Service team up to 24 hours in advance of the check-in date to check availability and whether there is any additional amount to be paid. To check availability and prices, contact WhatsApp +55 21 3608-0010, selecting the options 'Current Reservation - Change/Cancel' > Change ' - There is no option in the bot to change category or building spontaneously. You need to see with Renata how this activity goes.

Mainly for yours and our safety. Access to the building and apartment is only granted after all guests in the reservation have their documents and selfies validated.

Many of our properties have entrances with facial biometrics - a system that recognizes your face to allow you to enter or not.

For security reasons, authorization to enter our buildings is done by identifying guests through documentation previously entered into the system. Allux Hosting saves your documents if you have created an account on our website to facilitate the check-in process for future reservations. Once you have already validated your identification document and your face photo (selfie), it will be stored so that you do not need to carry out this process again in new reservations you make.

Only if you have an active Allux Hosting account and have uploaded your documents to check in for a reservation. At this point, we collect this data (identification document and selfie) and save it for future reservations.

As long as your account is active, your documents will be saved for future reservations.

On the day of your check-out, you will receive a message via WhatsApp informing you of your departure time, and with the option to let us know if you have already left the property.

We do not work with late check-out or half daily rates. If you want to stay in the apartment after 11am, you must ask our service team to book an additional 1 full night.

Via Computer/Desktop - Clicking on Login in the top right corner. On your cell phone - In the bottom corner, clicking on Login in the central part of the menu.

1. Your documents and selfie will be saved without the need to send them again for future reservations;
2. Management of active reservations on a single screen;
3. Possibility of booking transfer;
4. Ease of sending check-in invitations to other guests on the reservation;
5. Access to exclusive promotions!

No, once you create your account and make your first check-in your documents will be saved for future bookings.

Click on Personal Information in your account menu and scroll to the bottom, click on Delete my account.

Click the Personal Information menu in your account and click the edit button to update your information.

Click on the Reservations and Check-in menu and you will have a field to paste the Code of your reservation made on another website/app into your Allux Hosting account.

In the Reservations and Check-in menu when locating your reservation, you will find a link below the "Primary Guest" section with the "Transfer Reservation" option.

Double-check the code in communications from the platform where the purchase was made and whether it was entered correctly. If the error persists, contact 24-hour customer service at +55 (21) 3608-0010.

In the Login menu, just below the Password field, click on the Forgot your password? link, you will have to confirm your email to obtain the password recovery link.